I have fourteen years of experience in content strategy, user experience and visual design. I am currently a lead designer at Panera Bread. I’ve had a nice mix of client side and agency side experience in my career so far. The start of my career was in the agency side, dealing with several clients at once, managing tight deadlines and several rounds of revisions. Agency life has taught me how to manage my time, work well under pressure, and hit the ground running when UX is needed on a project. I’ve have experience across several industries; finance, consumer electronics, higher education and healthcare to name a few. Curious to know more? Check out my resume!
Writing has been a passion of mine for as long as I can remember. Sometimes when I have something to say, but I’m not sure how to say it, I just start to write and the words eventually morph and mold into something I’m quite proud of. Check out some of the articles I’ve had published over my career!
Publications
UXing with a stutter: Communicating design ideas when the words won’t come
Product Strategy: How to give your customers what they really want
Expert generalists, and the case for outsourcing product management
Keeping Company Culture Alive in a Remote Time
Coming Out at Work: Bravery Doesn’t Come Easy
Testimonials
Awards, Honors & Mentions
Boston Emergency Medical Services Special Citation for the extensive editing of the Boston EMS webpage
City of Boston's Emergency Medical Services Department - 2009
First place for Best City Website in America for The Center for Digital Government’s Best of the Web 2010 Competition. July 2009- August 2010
The Center for Digital Government - 2010
Digital Impact Award 2023
UserTesting’s 2023 Illumi Awards